Cancellation, Refunds and Auto-Renewal
The short version
- Paid plans are not open yet. When they open, these rules apply.
- 14-day money-back guarantee on your first payment for any plan.
- Cancel any time online. Access lasts to the end of the period you paid for.
- Plans renew automatically until you cancel; we remind you before yearly renewals and before any price change.
- Schools and districts: your purchase order or agreement controls.
This summary helps you read the full text; the full text controls.
Contents
1. 14-day money-back guarantee
If a paid plan is not right for you, choose Request refund in My plan within 14 days of your first payment for that plan, and that payment is refunded in full, automatically, to the original payment method. Your bank or card issuer may take several business days to show it. The guarantee applies once per person or family per plan.
2. Cancel any time
- Monthly plans: cancel any time; access continues to the end of the paid month; no partial-month refunds.
- Yearly plans: cancel any time to stop the next renewal; access continues to the end of the paid year. After the first 14 days we do not refund the rest of the year, except as Sections 3 and 4 describe or the law requires.
How to cancel: see the Subscription Terms.
3. Automatic renewal (New York General Business Law § 527-a)
Paid plans renew automatically until you cancel. Before you buy we clearly show the price, billing frequency, cancel-by date and how to cancel, and we get your affirmative consent; we send a confirmation you can keep; we let you cancel online as easily as you signed up; we remind you 15 to 45 days before each yearly renewal deadline; and we notify you 5 business days to 30 days before a price increase or other material change.
4. Price increases and service changes
If you are ever charged a higher price without your affirmative consent, you may cancel within 14 days after that charge and receive a pro rata refund for the remaining term. If we materially reduce a paid plan or end it without cause, we refund the unused part of the paid period.
5. Billing errors
If you think a charge is wrong, tell us within 60 days through the Contact page. We will look into it and correct any error promptly. This does not limit your rights with your card issuer.
6. Schools and districts
Purchase orders and district agreements control billing, renewal and refunds for schools and districts. Pilots end without charge unless a purchase order or agreement is signed.
7. How to ask
Use the buttons in My plan: Cancel subscription, and, within 14 days of a first payment, Request refund. Both work automatically. If you cannot sign in, use the support form on the Contact page (topic: Refund or cancel) with the email used for the purchase.
Laws and official sources referenced
- NY General Business Law § 527-a (automatic renewal; as amended, revision of Nov. 7, 2025): https://www.nysenate.gov/legislation/laws/GBS/527-A (checked Nov 7, 2026)
- Restore Online Shoppers' Confidence Act, 15 U.S.C. § 8401 and following: https://www.law.cornell.edu/uscode/text/15/chapter-110 (checked Nov 7, 2026)
Questions about this document: use the Contact page; we answer in writing. We post every change on this page with a new date.